It seems that we’re hearing “calls for civility” more frequently these days. But, what does that mean and how can we be more civil? In this session we’ll review some seeds of incivility that include our internal assumptions and impulsive interpersonal exchanges. We’ll discuss approaches to listening that lead to understanding (not necessarily agreement), and examine techniques and strategies for having respectful and productive conversations—especially with others whose views and life experiences differ from our own.

Through role plays and candid interchanges participants will engage with others on a level that does not overlook differences nor resolve issues of concern, but shifts the way those issues are talked about. We’ll practice ways of speaking, listening, and asking questions that diffuse tension, foster sincere curiosity and open up conversations.

Marianne Neuwirth earned her Masters and PhD in Communication, and her specialty areas include conflict resolution, persuasion and public speaking, and storytelling. Her Bachelor’s of Science degree is in Occupational Therapy, and she uses her OT training to detect nuance in nonverbal communication. She likes the outdoors, photography, animals, and bad jokes.